General Questions


  1. When was Co-Blanc established?

Established since ...

  1. Where is the head office of Shop Online

The head office of is located at Level 6, Ikon Connaught, Lot 160, Taman Connaught, Cheras, 56000 Kuala Lumpur.

  1.    Are the Co-Blanc products selling at Shop Online the authentic Co-Blanc products?

Yes, Shop Online is an official e-store of Co-Blanc.

  1.    Where else can I buy Co-Blanc products?

You may find Co-Blanc products in Co-Blanc boutiques as well as Co-Blanc counters throughout the world including Singapore, Malaysia, Taiwan, Japan, Vietnam, Myanmar, Cambodia, Indonesia, Brunei, Kuwait, and the Kingdom of Saudi Arabia.

  1.    My Co-Blanc item is broken. Where can I fix it?

Kindly send an email to our e-Customer Care Personnel at for further assistance.

  1.    How long is the warranty of each Co-Blanc product?

The warranty of each Co-Blanc product (Normal Price and 20% OFF) is 6 months only. It is advisable to keep the tax invoice together with the warranty card.

  1.  How do you ensure the quality of products?

We ensure every product’s quality by complying with our Quality Control Principles before proceeding with delivery.

  1.  The colour of fashion item is different from what I've seen in person. Why?

Although we have made every effort to display the products and its colours as accurately as possible, the displayed colour of products will depend upon one's monitor and we cannot guarantee that one's monitor will accurately portray the actual colours of the products.

  1.  I sent a message to Shop Online, but there's no response yet.

Our e-Customer Care Personnel shall reply your message and/or email within 24 hours. Please kindly wait patiently.