General Questions

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  1. When was Co-Blanc established?

Established since ...

  1. Where is the head office of Shop Online Co-Blanc.com?

The head office of Co-Blanc.com is located at Platinum Cheras, Block A, Level 1, Jalan Cheras Zen 1A, 4200, Cheras Selangor.

  1.    Are the Co-Blanc products selling at Shop Online Co-Blanc.com the authentic Co-Blanc products?

Yes, Shop Online Co-Blanc.com is an official e-store of Co-Blanc.

  1.    Where else can I buy Co-Blanc products?

You may find Co-Blanc products in Co-Blanc boutiques as well as Co-Blanc counters throughout the world including Singapore, Malaysia, Taiwan, Japan, Vietnam, Myanmar, Cambodia, Indonesia, Brunei, Kuwait, and the Kingdom of Saudi Arabia.

  1.    My Co-Blanc item is broken. Where can I fix it?

Kindly send an email to our e-Customer Care Personnel at hello@co-blanc.com for further assistance.

  1.    How long is the warranty of each Co-Blanc product?

The warranty of each Co-Blanc product (Normal Price and 20% OFF) is 6 months only. It is advisable to keep the tax invoice together with the warranty card.

  1.  How do you ensure the quality of products?

We ensure every product’s quality by complying with our Quality Control Principles before proceeding with delivery.

  1.  The colour of fashion item is different from what I've seen in person. Why?

Although we have made every effort to display the products and its colours as accurately as possible, the displayed colour of products will depend upon one's monitor and we cannot guarantee that one's monitor will accurately portray the actual colours of the products.

  1.  I sent a message to Shop Online Co-Blanc.com, but there's no response yet.

Our e-Customer Care Personnel shall reply your message and/or email within 24 hours. Please kindly wait patiently.

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